Shipping and Cancellation Policy
Return Period
We accept returns within 30 days from the date of purchase. Requests made after this period will not qualify for a refund or exchange.
Return Conditions
Returned items must meet the following criteria:
- Unused and unaltered
- In the same condition as delivered
- Returned with original packaging intact
Non-Returnable Items
- Perishable goods such as food, flowers, newspapers, and magazines
- Personal, intimate, or sanitary items
- Hazardous products or flammable substances
A valid proof of purchase is mandatory for all return requests. Kindly do not send returned items directly to the manufacturer.
Partial Refund Eligibility
Partial refunds may be issued under the following circumstances:
- Books showing clear signs of use
- Opened media items (CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records)
- Items returned damaged, incomplete, or not in original condition for reasons not caused by us
- Returns initiated more than 30 days after delivery
Refund Process
Once your return is received and reviewed, we will notify you via email regarding the approval or rejection of your refund.
Approved refunds will be credited back to your original paymentmethod within a specified processing timeframe.
Delayed or Missing Refunds
If your refund has not been reflected:
- Reconfirm your bank account status
- Contact your credit card provider for pending transactions
- Reach out to your bank regarding processing delays
- Returns initiated more than 30 days after delivery
If the issue persists, please contact us at info@elysiumtechnologies.com
Sale & Discounted Items
Only items purchased at full price are eligible for refunds. All sale or discounted items are final and non-refundable.
Exchanges
Exchanges are permitted only for products that arrive defective or damaged.
To request an exchange for the same item, contact us at
info@elysiumtechnologies.com
Gift Returns
If an item was purchased as a gift and shipped directly to the recipient, a store credit equal to the item’s value will be issued after the return is received.
If the item was not marked as a gift, the refund will be processed to the original purchaser, who will be notified accordingly.
Return Shipping
Returned items must be sent to:
Ground Floor, A Block, Elysium Campus, 229, Church Rd, Anna Nagar, Madurai, Tamil Nadu 625020
Customers are responsible for all return shipping charges, which are non-refundable. If a refund is approved, return shipping fees will be deducted from the refund amount.
Shipping times for exchanges may vary based on location. For high-value items, we recommend using a trackable courier service or shipping insurance, as we are not liable for items lost during return transit.
Additional Terms
- Refund processing times may vary depending on your payment provider or bank policies.
- We reserve the right to refuse returns that do not meet our policy requirements.
- International orders may be subject to customs duties and taxes, which are non-refundable.
- Customers are responsible for providing accurate return shipping information.
- Order cancellations are only accepted before shipment confirmation.
- Any misuse of the return policy may result in future return restrictions.
- This policy is subject to change without prior notice at our discretion.
Need Assistance?
For any questions or concerns related to refunds or returns, please contact us at
Return Period
We accept returns within 30 days from the date of purchase. Requests made after this
period will not qualify for a refund or exchange.
Return Conditions
Returned items must meet the following criteria:
- Unused and unaltered
- In the same condition as delivered
- Returned with original packaging intact
Non-Returnable Items
- Perishable goods such as food, flowers, newspapers, and magazines
- Personal, intimate, or sanitary items
- Hazardous products or flammable substances
A valid proof of purchase is mandatory for all return requests.
Kindly do not send returned items directly to the manufacturer.
Partial Refund Eligibility
Partial refunds may be issued under the following circumstances:
- Books showing clear signs of use
- Opened media items (CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records)
- Items returned damaged, incomplete, or not in original condition for reasons not caused by us
- Returns initiated more than 30 days after delivery
Refund Process
Once your return is received and reviewed, we will notify you via email regarding the approval or rejection of your refund.
Approved refunds will be credited back to your original paymentmethod within a specified processing timeframe.
Delayed or Missing Refunds
If your refund has not been reflected:
- Reconfirm your bank account status
- Contact your credit card provider for pending transactions
- Reach out to your bank regarding processing delays
- Returns initiated more than 30 days after delivery
If the issue persists, please contact us at info@elysiumtechnologies.com
Sale & Discounted Items
Only items purchased at full price are eligible for refunds. All sale or discounted items are final and non-refundable.
Exchanges
Exchanges are permitted only for products that arrive defective or damaged.
To request an exchange for the same item, contact us at
info@elysiumtechnologies.com
Gift Returns
If an item was purchased as a gift and shipped directly to the recipient, a store credit equal to the item’s value will be issued after the return is received.
If the item was not marked as a gift, the refund will be processed to the original purchaser, who will be notified accordingly.
Return Shipping
Returned items must be sent to:
Ground Floor, A Block, Elysium Campus, 229, Church Rd, Anna Nagar, Madurai, Tamil Nadu 625020
Customers are responsible for all return shipping charges, which are non-refundable. If a refund is approved, return shipping fees will be deducted from the refund amount.
Shipping times for exchanges may vary based on location. For high-value items, we recommend using a trackable courier service or shipping insurance, as we are not liable for items lost during return transit.
Additional Terms
- Refund processing times may vary depending on your payment provider or bank policies.
- We reserve the right to refuse returns that do not meet our policy requirements.
- International orders may be subject to customs duties and taxes, which are non-refundable.
- Customers are responsible for providing accurate return shipping information.
- Order cancellations are only accepted before shipment confirmation.
- Any misuse of the return policy may result in future return restrictions.
- This policy is subject to change without prior notice at our discretion.
Need Assistance?
For any questions or concerns related to refunds or returns, please contact us at
